For Ethernet connection
Wi-Fi Connection
How to solve your network status or connection problems
- View the Network Connection Report that you printed out. Check items in A (Check Network Connection) for which the status shows FAIL.
- In the Check Items list, click the items that show a FAIL status to display the solutions.
- Check the message displayed in B and look for the same message listed under each Check Item. Then follow the solutions.
For messages with an * in B, see "About your network environment" for more information.
Check Items
Click the items below to go to the messages and solutions.
- Wireless Network Name (SSID) Check
- Communication Mode Check
- Security Mode Check
- MAC Address Filtering Check
- Security Key/Password Check
- IP Address Check
- Detailed IP Setup Check
- About the network environment
Messages and solutions for the check items
1. Wireless Network Name (SSID) Check
| No. | Messages | Solutions |
|---|---|---|
| 1 | No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. |
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| 2 | No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. |
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The messages above are displayed when the selected or entered wireless network name (SSID) is not found during network setup.
SSID is the name of your Wi-Fi network. If you are using an access point, then your network already had a name when the access point was set up.
If you want to connect your printer and the PC directly without an access point (Ad Hoc connection), you need to setup an Ad Hoc network for your PC. In this case, you need to create an SSID on your PC.
If you do not know your SSID, we recommend that you contact the person or company that set up your network.
Also, you need to place your printer close to the access point (or PC) during setup so that the printer receives a clear signal from the access point or PC.
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2. Communication Mode Check
| No. | Messages | Solutions |
|---|---|---|
| 3 | Wi-Fi communication mode (IEEE802.11*) does not match the current setting of the printer. Set the same communication mode to the printer, router/access point, and PC. Contact your network administrator for assistance. *Display varies according to your location. |
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This message is displayed when the Wi-Fi communication mode set for the access point and the PC is not supported by the printer.
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3. Security Mode Check
| No. | Messages | Solutions |
|---|---|---|
| 4 | Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance. | Confirm that the access point is using one of the following security modes. If it is not, perform network setup again and change it to a supported security mode.
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This message is displayed when the security modes set for the network devices are not supported by the printer or do not match the printer's security mode.
There are different types of security set for network devices depending on their strength or encryption method.
Supported security modes may differ according to the network device. To allow communication, the same security mode has to be set between the network device and the printer.
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4. MAC Address Filtering Check
| No. | Messages | Solutions |
|---|---|---|
| 5 | MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance. |
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This message is displayed when MAC address filtering is enabled and the printer's MAC address has not been registered to the access point.
The MAC address is an identification number used to identify individual network devices.
An access point has a function that lets it allow or deny a device access to the network based on its MAC address.
If this function is enabled, only network devices with registered MAC addresses can connect to the network.
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5. Security Key/Password Check
| No. | Messages | Solutions |
|---|---|---|
| 6 | Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance. | The security key set for the access point and the entered security key do not match. Set up your network again using the correct security key. The security key is case sensitive. |
This message is displayed when the entered security key and the key set for your access point do not match.
The security key (password) is necessary to connect to the network.
The security key is case sensitive. If the entered key does not completely match the registered key, connection fails.
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6. IP Address Check
| No. | Messages | Solutions |
|---|---|---|
| 7 | Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance. |
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7. Detailed IP Setup Check
| No. | Messages | Solutions |
|---|---|---|
| 8 | Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. |
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| 9 | Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. |
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| 10 | Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. |
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| 11 | Confirm the following: -Entered security key/password is correct -Index of the security key/password is set to the first number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for assistance. |
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| 12 | Confirm the following: -Entered security key/password is correct -Index of the security key/password is set to the first number -Connection and network setup of the PC or other device is correct Contact your network administrator for assistance. |
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Check the printer's IP address and check whether or not the network printer can access other devices on the network. In some cases, the error cannot be specified. We recommend performing network setup using EpsonNet Setup.
About network addresses:
The IP address not only indicates the devices connected to the network such as PC, hub, and router but also the network range they belong to. Devices on the same network can communicate with each other. If you wish to communicate with devices on a different network, a router is required. An IP address consists of two parts. The first part is called the "network address" and indicates the network range. The second part is called the "host address" and indicates the network device. The line between the network address and the host address differs according to the scale (class) of the network. However you can define the line between the network address and the host address using the subnet mask.
If you are using your printer on a home network, set the printer's IP address setting to "Auto" when using the access point's DHCP function. If you want to use "Manual" to set the printer's IP address, see the following to set the IP address and subnet mask.
- Check the IP address for the router (or access point) connected to your PC. For details, see the instruction manual for the router (or access point).
- All IP addresses are written in segments of four numerical values (for IPv4). In the final segment, set a unique numerical value within a range of 1 to 254. (When the router is a DHCP server or when there is another DHCP server in the home network, set a value that does not conflict with the IP address allocated by the DHCP server.)
Setting example:
IP address for the router (or access point): 192.168.1.1
Example setting on the printer: 192.168.1.3
If you are using your printer in a small-scale network, 255.255.255.0 is set for all network devices for the subnet mask. Also, the gateway uses the same value as the IP address for the access point.
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About the network environment
As well as the network status/connection check report, the following messages are displayed to let you know what other factors in your network environment need to be improved.
| Messages | Solutions |
|---|---|
| *Signal strength is low. If you have problems printing or scanning, improve your wireless network environment. | Due to low signal strength, printing speed may be slow or printing may be interrupted. Perform the following to improve the environment:
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| *A router/access point channel conflict has been detected. If you have problems printing or scanning, improve your wireless network environment. | Signal interference can be caused by other wireless networks being used in nearby rooms or buildings. Placing the printer close to the access point may improve the environment. |
| *Signal strength is low. A router/access point channel conflict has been detected. If you have problems printing or scanning, improve your wireless network environment. | Due to low signal strength, printing speed may be slow or printing may be interrupted. Signal interference can be caused by other wireless networks being used in nearby rooms or buildings. Perform the following to improve the environment:
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| *Multiple network names (SSID) that match your entered network name (SSID) have been detected. Confirm network name (SSID). | You are connecting to a different access point. Try the following: Change the SSID for the access point you want to connect to, and then perform network setup for your printer again. |
| *No more devices can be connected. Disconnect one of the connected devices if you want to add another one. | If you want to add a new device, disconnect one of the current devices using the device's Wi-Fi settings, or disconnect all devices by changing the password from your printer. |
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FAQs
How do you troubleshoot network connection problems? ›
- Check the hardware. ...
- Use ipconfig. ...
- Use ping and tracert. ...
- Perform a DNS check. ...
- Contact the ISP. ...
- Check on virus and malware protection. ...
- Review database logs.
Laggy video calls, slow application or network speed, buffering downloads, choppy VoIP Quality, and no Internet connection are examples of network problem symptoms. If you're struggling to perform everyday tasks over the Internet, or unable to use important apps, there's a good chance your network is to blame.
When troubleshooting network connectivity issues which of the following is a common step? ›- Check the cables: Ensure that all cables are properly connected and not damaged. ...
- Check the power: Verify that the device is receiving power. ...
- Check the network interface: Ensure that the network interface on the device is enabled and functioning properly.
- Check the network icon (or wireless connection settings) to see if you have Internet access. ...
- Check for changes to proxy settings.
- Check the network cables if your computer is wired to the router.
- Reset your router.
- Check your firewall or security software.
- Identify the Problem. ...
- Develop a Theory. ...
- Test the Theory. ...
- Plan of Action. ...
- Implement the Solution. ...
- Verify System Functionality. ...
- Document the Issue.
Slow network speeds, weak Wi-Fi signals and damaged cabling are just some of the most common network connection issues that IT departments need to troubleshoot. Business networks are complex, and many things can go wrong that disrupt network performance.
What causes network error? ›may fail due any number of connectivity reasons: DNS failure, TCP error, TLS protocol violation, and so on. These errors may be caused by network misconfiguration, transient routing issues, server downtime, malware or other attacks against the user, etc.
What are some common troubleshooting steps? ›- Identify the problem.
- Research.
- Establish a theory of probable cause.
- Test the theory.
- Establish a plan of action.
- Implement or escalate.
- Verify functionality.
- Document the solution.
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine the cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
You can run common network troubleshooting commands such as arp, ping, ping6, traceroute, traceroute6, NSlookup, and AvgRTTs from the admin console. You can use these connectivity tools to see the network path from the system to a specified server.
What is basic connectivity troubleshooting? ›
Check for local connectivity issues: The first step in troubleshooting network errors is to check cables, devices, switches, and routers for proper functioning. Teams can also try restarting devices such as the modem, PC, and router to resolve simple network issues. Another issue could be LAN connectivity.
What are the 5 steps in troubleshooting? ›- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine the cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality, and, if applicable, implement preventive measures.
Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top.
How do I reset my network settings? ›- Find and tap Settings > System > Advanced > Reset options > Reset network settings.
- Tap RESET SETTINGS.
If you think the issue stems from your devices or network, start by checking for any updates on your device, restarting it and then clearing viruses. Then, check your cables and router to make sure they are secure. Next, restart your router by unplugging it, waiting 10 seconds and plugging it back in.
Why does it keep saying unable to join network? ›Check to see if your router is unplugged or if the power is cut off — your solution may be as simple as restarting your router or plugging it back in. Check if your devices are trying to connect to a different network.